Service you can rely on
From expert customer advice and a fast supply of spare parts to professional on-site support: With our service, we ensure that your machines operate reliably at all times. This allows you to focus on what really matters – the efficient and cost-effective processing of firewood.
Powerful support
Service and support you can rely on
At POSCH, our commitment does not end with the delivery of a machine. We support our customers throughout the entire life cycle of their machinery – with expert customer advice, fast assistance and a comprehensive range of services.
Whether it’s technical queries, spare parts, maintenance or repairs: Our experienced service team is on hand to support you with their expertise and practical solutions. In this way, we work together to ensure that your POSCH machine operates reliably, downtime is kept to a minimum, and you can focus on what matters most.
Built to last for generations
20 years spare parts supply guaranteed
POSCH machines are built to last for generations. And should you need a new part after many years of hard use, we’ll be happy to help you find the right replacement quickly, even after 20 years or more. You can find full details here:
Stored properly. Delivered fast.
POSCH spare parts – perfectly organised
Organising and managing thousands of different spare parts places high demands on our logistics operations. Our two modern storage towers provide invaluable support in this regard – the larger of the two stands at an impressive 10 metres high. They enable the required parts to be picked efficiently, reduce walking distances and save valuable time. This is how we ensure a fast and reliable supply of spare parts. Smart logistics for minimal downtime!
Fast assistance from the spare parts service
On average, we dispatch around 600 spare parts parcels to our customers every month . This is how we ensure that POSCH machines are back up and running fast and that downtime is kept to a minimum.
Frequently required spare parts are available quickly at any time: you can rely on our spare parts supply: 97 per cent of all spare parts leave our factory within two days. This is how we ensure minimal downtime and a fast return to operation for your POSCH machine.
Reliable service for many years of use
Spare parts available fast – well-stocked at all times
Even after many years of use, you can rely on a reliable supply of spare parts. If your POSCH machine needs a new part, our state-of-the-art stock management system ensures a fast turnaround.
Help at the click of a button
Solutions for frequently asked questions
In our technical FAQs , you can fast and easily find answers to frequently asked questions about your POSCH machine. Whether it’s operation, maintenance, settings or technical details – here you’ll find helpful information and practical solutions to ensure your machine continues to operate reliably and efficiently.
Use it, repair it, recycle it!
Treasure it rather than throw it away
We make a conscious effort to distance ourselves from a throwaway culture and the short lifespan of products. When you choose a POSCH machine, you are choosing a reliable partner that will serve you faithfully for many years to come.
When customers tell us that they are still using their machines even after 20 or 30 years – repairing, restoring and continuing to use them – this confirms our philosophy: Choosing POSCH was the right decision. The application of ‘
’ products for as long as possible brings many benefits – for you and for the environment. After all, the longer existing machinery and materials are used, the more resources and costs can be saved.
Use it, repair it, recycle it
Raw materials remain in the cycle
The circular economy is a model of production and consumption in which products and materials remain in use for as long as possible. Reuse, repair and recycling help to conserve resources and ensure they are used sustainably.