Frequently Asked Questions (FAQs)

You can contact us by telephone, email, WhatsApp or at any time via the contact form on our website. Our team is happy to assist you personally with any questions, enquiries or concerns you may have.

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Yes, we guarantee a reliable 20-year supply of spare parts for our models. To ensure a fast and accurate response, please provide us with the model name and serial number of your machine.

Click here for the spare parts list and operating instructions

You can easily find spare parts lists and user manuals in the service section of our website. In addition, technical information, brochures and other useful details are available in the downloads section on the relevant product pages.

Click here for the spare parts lists and operating instructions

Of course! Our team will be happy to assist you with personalised, tailored customer advice to help you find the right solution for your specific application.

Click here to find your POSCH contact

Please start by checking the power supply, fuses and all the plug connections on your machine. You should also check whether the emergency stop switch has been activated or whether any safety devices have been triggered . If you own a machine that runs on fuel , check how much is left in the tank. 

Your local dealer is on hand to provide expert assistance with service, maintenance and repair work.

Please note that these services are provided exclusively through our authorised dealers and are not offered at the production plant (Leibnitz) or at the branch office (Velden / Vils).

Each machine is custom-built for you once the order has been received. Delivery times therefore depend on the specific product and current workload. Your specialist retailer will be happy to provide you with information on current delivery times and the status of your order. Please contact the retailer you trust, from whom you purchased the machine.

The serial number is located on your machine’s type plate . We have put together some information here regarding the position on your POSCH machine:

Click here for the spare parts lists and operating instructions

I'd be delighted! You can request a personalised quote fast and easily using our enquiry form. Please let us know what you have in mind – we will get in touch with you or send you a quote shortly afterwards. 

Click here to submit a product inquiry

We guarantee a 20-year supply of spare parts for our POSCH machines! To order spare parts, we will need your machine’s serial number so that we can identify the correct parts. Please use the spare parts section on our website or contact your specialist dealer directly.

In Austria and Germany , spare parts can also be ordered directly from POSCH. This is subject to payment in advance. For further information or to place an order directly, please feel free to contact us personally.

Applications to POSCH are submitted online via the careers portal . There you will find all our current job vacancies and can submit your application directly. If there are currently no suitable vacancies advertised, you are also welcome to submit a speculative application . 

You can purchase our machines from selected specialist retailers, at trade fairs and at events (e.g. our series of events Waldwärts). In addition, our field sales team would be happy to organise bespoke demonstrations and offer you customer advice.

Please contact your POSCH representative and our specialist dealers! We’d be happy to help you find the right contact in your region and provide you with details of upcoming demonstration dates.
Click here to find your local contact.

POSCH machines are available through our network of specialist dealers. Use the Go to distributor search on our website or contact us directly. We’d be happy to put you in touch with an authorised dealer near you! Our sales partners will provide you with expert customer advice on choosing the right machine and will assist you with ordering, delivery and after-sales service.

Yes, there is a POSCH newsletter. In it, we regularly provide information on new products, special offers, events, practical tips on firewood preparation, and the latest developments at POSCH. You can easily register via our website.

For the majority of our POSCH machines, we recommend the application of HLP 46 hydraulic oil. Machines with tubular tanks, on the other hand, require HLP 10 hydraulic oil. As you can see, there are differences! Therefore, the following applies: Please refer to the relevant operating instructions for information specific to your machine.

Even after 40 years, suitable wire tips for our wood drill bits are still available! Please contact us via WhatsApp on +43 681 20466 560 or at service@posch.com.

We offer re-sharpening for drill bits with a minimum total length of 180 mm.

For repainting? The standard RAL colours for our machines are: for repainting / item numbers + order enquiries

• Green: RAL 6002 / POSCH item number: V0001060
• Orange: RAL 2004 / POSCH item number: V0001061
• Matt black: RAL 9005 / POSCH item number: V0001062 

We would be happy to provide you with the correct RAL colours for repainting your POSCH machine. Please send us your enquiry or order (service@posch.com)or via WhatsApp on +43 681 20466 560) in writing, stating the machine type and serial number. 

The Kurzholz table for the HydroCombi is no longer available, as the current legal requirements regarding safety and ergonomics are constantly evolving. In order to comply with current regulations and safety standards, the machine design has been adapted accordingly. The focus here is on ensuring that users can work safely, ergonomically and in accordance with standards. Consequently, the short-log table is no longer available for the HydroCombi.

The Ferdinand was developed precisely to meet these requirements: It complies with current statutory safety standards and places particular emphasis on ergonomic, back-friendly working.
Click here for the Ferdinand

Put simply: The log splitter is no longer available, to prevent any trunks or pieces of wood from falling on the user! This change improves safety at work and meets current safety requirements. 

The foot control for the SpaltAxt 6/8/10 has not been available since 1995, as it was withdrawn from the range due to changes in safety requirements and applicable standards  . The current models are operated exclusively using the designated two-hand control system to ensure the highest possible level of safety at work.

If you have any questions about your machine or suitable spare parts, our service team will be happy to assist you.

The single-hand control is no longer available on the HydroCombi in order to comply with current safety requirements. Thanks to the two-handed operation, both of the user’s hands are in a safe position outside the danger zone during the splitting process. This significantly reduces the risk of injury and ensures safety during work. To put it simply: The two-hand control system keeps your hands where they should be – away from the splitting area.

The transparent protective hood enhances safety and ease of use. It protects the user from flying wood splinters whilst providing a clear view of the work area. This allows the sawing process and material flow to be monitored at all times without compromising the safety function. This ensures safety, comfort and efficiency in work.

Take a look at our Polly & Oscar horizontal short log splitters . 

Please use the following options to contact the POSCH Service Team: 

• WhatsApp: +43 681 20466 560
• Email: service@posch.com
• Telephone
  • Head office & production, Austria: Leibnitz +43 3452 82954
  • German branch: Velden / Vils +49 87 42 2081

Regular maintenance plays a key role in ensuring the safety, power and longevity of your POSCH log splitter. We recommend regular cleaning of the machine and checking it for visible damage, loose fastenings and the condition of the hydraulic hoses and safety devices.

In addition, the lubrication points should be greased in accordance with the operating instructions , and the hydraulic oil level should be checked regularly. You will find the exact maintenance intervals and care instructions in the relevant operating instructions for your appliance.

If you have any questions about maintenance or the replacement of wear parts, our specialist retail partners will be happy to assist you.

Yes. Our network of qualified specialist retailers is at your disposal for repairs and servicing. They have the necessary expertise and direct access to spare parts to repair your POSCH machine fast and professionally.

Thanks to our long-term spare parts availability, even older machines can be repaired reliably. If you have any enquiries regarding service or repairs, simply contact your local POSCH specialist dealer.

Safety is a top priority at POSCH. Our machines are thoroughly tested right from the development stage and are designed in accordance with the applicable European safety and quality standards . Furthermore, POSCH sets its own standards when it comes to safety. Innovative safety features, well-designed operating systems and the highest quality standards ensure safe and comfortable working conditions – day in, day out.

Before delivery, every machine undergoes a series of quality and functional checks. During this process, safety-critical components, safety devices and the correct functioning of all controls are carefully checked. This is how we ensure that every POSCH machine meets the highest standards of safety, reliability and ease of use.

Before commencing commissioning of the appliance for the first time, we recommend that you read the operating instructions carefully and follow all safety instructions . Check that the machine has been set up and connected correctly and that all the necessary operating fluids are present.

The commissioning steps may vary depending on the model. You will find detailed operating instructions in the relevant operating instructions. If you have any questions, your POSCH specialist dealer will be happy to help.

To identify the correct spare part fast and without any doubt, you will need the details from your machine’s type plate . These contain important information such as the model name and serial number. Do you need help to locate the type plate?

With this information, your POSCH specialist dealer can reliably identify and order the spare part you need. Thanks to our long-term spare parts availability, suitable original spare parts are also available for older machines.

If you have any questions, your specialist dealer will be happy to assist you and help you find the right solution for your machine fast.